During the summer, Experiment staff members in Vermont manage all aspects of our programs in the field. We are available to parents, students, and group leaders during business hours for day-to-day questions and concerns, and we’re available 24 hours a day for emergency issues.
Through our years of experience running summer abroad programs, we know that there are issues and challenges that commonly arise during the course of a program. We encourage you to familiarize yourself with these issues as well as with the tips, tools, and advice we provide for proactively addressing them.
What to do if your child is having trouble taking out money from the bank while abroad.
Please know that while we recognize resolving this issue may feel urgent to your child, all meals, activities, and program excursions are covered by The Experiment. Being unable to temporarily access money from the bank does not create an emergency situation. Additionally, your child’s group leaders are on-hand to assist them in-country.
Before you call the Experiment office regarding this concern, please do the following:
Following these steps, you could call the Experiment office at 800 345-2929 during business hours, 8:30–5:00 PM (EST) Monday through Friday.
If your child reports having lost his or her luggage, please make sure that your child’s group leaders have been informed. Group leaders can manage the challenge of lost luggage from in-country more easily than you will be able to from the US or your home location.
Experiencing homesickness is a very normal part of the cultural adjustment process, and homesickness can take many forms. Almost all students experience homesickness at some point on their programs. If your child calls or emails you and seems sad or emotional, please do not be surprised. Travel and living in another culture can be challenging but ultimately can result in profound learning and discovery. Here are some tips related to homesickness to consider:
If your student calls you early on in the homestay experience, please encourage him or her to take these steps before you call the Experiment office:
Occasionally Experimenters will report rashes, bumps, and/or bruises to their US parents before they tell their host family or group leaders. Please direct your child to let his or her leader know of such developments immediately. The Experiment takes health and safety very seriously and needs to know about issues that may seem very minor.